IT Maintenance Support Services
Information technology (IT) support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. MachknowSoft’s IT support services are backed with years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
Scope of IT Components We Tackle
MachknowSoft can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.
Multi-tier software support services
To address your software issues more efficiently, MachknowSoft offers three distinct packages differentiated by their coverage and spanning L1, L2 and L3 tiers of technical support.
First-line support
Our technicians will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.
Troubleshooting
When the root cause is in a system deficiency, our expert troubleshooting team will investigate the issue, detect and fix bugs, or perform performance-critical configurations, installations, and updates.
Advanced support
To deal with the most advanced, never-faced-before issues, MachknowSoft involves high-skilled architects and engineers who will investigate the source code to remedy disruptions, optimize back-end functionality, and enhance the system with new transformative features.
All-round software maintenance expertise
Select a maintenance strategy that fully addresses the needs and shortages of your IT ecosystem and facilitates the sustainable growth of your digital enterprise.
If your software environment has undergone significant changes, our team will adjust the applications and tools to the altered conditions, so that they remain stable and highly-usable.
Our team will augment your solution to ramp up its performance and prolong its operational life. We will expand it with transformative features and root out performance-stalling issues.
MachknowSoft engineers will detect and fix bugs and glitches that interfere with the software operation and user experience. Corrective repairs can be scheduled or performed as an emergency measure.
We will re-engineer your software to make it future-proof and fault-resistant. Our team will enhance the existing operational characteristics, embed more relevant features and remove those that have grown obsolete.
Tap into the benefits of expert software maintenance services
IT support and maintenance roadmap
As you entrust your IT infrastructure maintenance to MachknowSoft, we will follow an established step-by-step algorithm to securely set up and implement the maintenance strategy befitting your case.
1. System audit
At the initial stage, we will examine your software focusing on the architecture and code, review related documentation, and run basic functional and performance tests.
2. Maintenance proposal
Based on the audit results, our technicians will map out the scope of required services and formulate their objectives and requirements.
3. Roadmap development
Next, MachknowSoft’s specialists will outline the set of practices and tools and offer a detailed milestone-based maintenance strategy for your approval.
4. Project handover
With the maintenance strategy approved, we will take over the project, assign the roles and tasks, and proceed with implementing the agreed steps.
5. Support & maintenance
Following the handover, we will run issue analysis and bug fixes, on-demand and scheduled updates and feature releases together with other negotiated maintenance activities, and submit regular status reports.
Get Your Stable and Efficient IT with Least Effort!
MachknowSoft professionals will conduct close monitoring of your IT infrastructure or its components and set up efficient IT support workflows.
OUR SUPPORT TEAM
Make Everything Possible!
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